Health Loyalty is a comprehensive and fully integrated Software-as-a-Service (SaaS) solution for the management of life science loyalty programs
Health Loyalty is the life science industry’s only fully SDLC Validated, HIPAA/HITECH and GLBA compliant marketing cloud. Designed specifically to manage life science brand loyalty/patient engagement programs, it provides you with all the tools required to create your own comprehensive in-house privacy-compliant loyalty program and track its success.
With integrated recruitment and database management tools as well as full segmentation and analytics capabilities, Health Loyalty allows you to stay in contact with your patients, and guide them through their treatment journey. You can personalize each customer experience, schedule emailing (with an integrated email interface); direct mail; sampling and telemarketing programs, to maximize both their impact and your ROI.
Health Loyalty is also the only marketing cloud designed to fully manage compassionate care, co-pay, and reimbursement programs, providing full financial control and transactional security.
Recruit consumers/patients and healthcare professionals into your loyalty program
Segment your consumers/patients and healthcare professionals using sophisticated predictive analytics
Fully manage coupon, rebate, reimbursement, compassionate care and co-pay programs, with full financial accounting and control
Design complex touch point scenarios based on customer opportunity scores, that continuously react to ongoing customer behavior, and actually build brand loyalty
Oversee the big picture, right down to the minute details of every member within your loyalty program, and adjust and react to marketplace changes and ongoing results easily
With Health Loyalty you now have the ability to manage all aspects of your life science loyalty programs in real-time, instantly see the impact of your touch point decisions on project parameters, and immediately react to ensure the achievement of KPIs and ROI.
Accessible across all operating platforms by PC, tablet, or smartphone device, Health Loyalty supports the creation, development, and management of all loyalty/patient retention programs, whether patient or consumer based, and whether enrollment is driven by the consumer/patient themselves, or through physicians, pharmacists, or the corporate sales force.
Health Loyalty Software Modules
Touch Point Assignment, & Scheduling
- E-Mail & Text (SMS) Marketing
- Social Media Initiatives with seamless Facebook® and Twitter® APIs
- Direct Mail Marketing & Sampling
- E-Coupon Download
- Discount/Rebate/Payment/Co-payment Distribution
- Online Chat
- Inbound Help Desk (including AE/QC process)
- Outbound Telemarketing
- Contests & Promotions
- Customer Feedback, Ratings, & Reviews
Financial Modules with Budgeting & Liability Tracking
- Loyalty Program Budgeting Models
- Discount/Rebate Cheque Distribution
- Patient Reimbursement/Co-Pay Promotion
- Compassionate Care Programs
- Fee-for-Service Applications
Real-Time OASIS® Oversight, Analytics, and Geo-Analytics
Thank you for your interest in Health Loyalty. To book a demo, please let us know of your availability and a member of our sales team will contact you shortly.