Health Loyalty Edition Comparison

Platform Features
Program Flow Infographic
Edition Comparison Guide

EDITION COMPARISON GUIDE

Awareness Edition

All you need to create a basic life science patient support program! Full electronic marketing with drop-down segmentation and analytics.

Conversion Edition

The next step up in life science patient support program management! Multiple business unit support, with shared subscribers, content and data, along with dynamic segmentation and expanded analytics.

Loyalty Edition

The comprehensive approach to life science patient support management across all marketing channels.The comprehensive approach to life science patient support management across all marketing channels.

Full customer journey management with predictive analytics, leveraging data in real-time and directly reacting to customer responses as they occur.

Enterprise Edition

The ultimate approach to enterprise-wide life science patient support program management, across all markets, business units, and brands.

Optimized approaches for the life sciences that, in addition to electronic communications; sampling; direct mail; and contact center management, also add co-pay, reimbursement and compassionate care programs to your marketing mix.

Edition Costing and Capacity Comparison
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Monthly Cost (USD - Billed Annually in Advance)
$1,500
$3,000
$4,500
$25,000
Included Users (Corporate, Vendors & HCPs)
100
500
2,000
15,000
Included Contacts (Patients and/or Consumers)
5,000
15,000
50,000
500,000
Included Automations
5,000
15,000
50,000
500,000
Included Electronic Messages
60,000
180,000
600,000
6,000,000
Included Storage (GB)
1
25
50
250
System Security Environment
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Fully QA Validated System Environment
✔
✔
✔
✔
NIST Cybersecurity Framework Structure
✔
✔
✔
✔
Private Sub-Domain
✔
✔
✔
✔
Dedicated Data Environment
✔
✔
✔
✔
Data Encryption at Rest
✔
✔
✔
✔
Data Encryption in Transit
✔
✔
✔
✔
CAN-SPAM/CASL Compliant Environment
✔
✔
✔
✔
21 CFR (Part 11) Compliant Environment
✔
✔
✔
✔
HIPAA/GDPR/PIPEDA Compliant Environment
✔
✔
✔
✔
GLBA Compliant Environment
✔
✔
✔
✔
Sarbanes-Oxley Level Reporting
✔
✔
✔
✔
Enhanced Business Continuity/Disaster Recovery
✔
✔
✔
✔
Two-Stage User Authentication (Per User)
$
$
$
$

System Features
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Initial User Training
✔
✔
✔
✔
Basic Online Support, User Guides, & FAQs
✔
✔
✔
✔
Web Registration Upload (May require feed)
✔
✔
✔
✔
External List Upload
✔
✔
✔
✔
Direct Entry List Creation
✔
✔
✔
✔
Custom Roles and Permissions
✔
✔
✔
✔
Drop-Down Segmentation
✔
✔
✔
✔
E-Mail Templates & Building Tools
✔
✔
✔
✔
E-Survey Templates & Building Tools
✔
✔
✔
✔
Email Reply Management
✔
✔
✔
✔
Dynamic Content & Personalization
✔
✔
✔
✔
Content Repository
✔
✔
✔
✔
Multiple Business Unit Support
Up to 2
Up to 3
Unlimited
Shared Subscribers
✔
✔
✔
Shared Content
✔
✔
✔
Shared Data
✔
✔
✔
Dynamic Segmentation (Health Loyalty Points™)
✔
✔
✔
Advanced Segmentation (Predictive Modelling)
✔
✔
SMS Templates & Messaging
$
$
SMS Reply Management
$
$
Social Media APIs
$
$
OASIS® Analytics Features
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Standard OASIS® Report Suite
✔
✔
✔
✔
OASIS-GEO™ Report Suite
✔
✔
✔
OASIS® Advanced Reports (Per Report)
$
✔
✔
OASIS® Custom Reports (Per Report)
$
$
$

Life Science Management Add-ons
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Management of Direct Mail Programs
✔
✔
✔
✔
Management of Call Center Programs (In-Out)
✔
✔
✔
✔
Management of Call Center AE/QC Process
✔
✔
✔
✔
Management of Consumer Sampling Programs
$
✔
✔
Management of Physician Sampling Programs
$
✔
✔
Management of Click-to-Chat Programs
$
✔
✔
Management of Co-Pay Programs
$
$
✔
Management of Reimbursement Programs
$
$
✔
Management of Compassionate Care Programs
$
$
✔
Management of Fee-for-Service Programs
$
$
✔
Additional Capacity and Features
Awareness Edition
Conversion Edition
Loyalty Edition
Enterprise Edition
Additional Users
$
$
$
Additional Contacts
$
$
$
Additional Automations
$
$
$
Additional Electronic Messages
$
$
$
Additional Storage
$
$
$
Additional Business Unit Support (Per Bus. Unit)
$
$
✔
Premier Support
$
$
$
External Data Source or System Integration
$
$
$
Private Domain
$
$
$
Linked Microsite
$
$
$
Archival Project Access
$
$
✔
Testing Environment (Sandbox)
$
$
$
Custom Applications
$
$
$

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