PharmaSalesSupport

The Life Science Industry’s Most Comprehensive SaaS Application for Sample and Promotional Material Deployment

Manage sample and promotional material deployment instantly from head office, remotely by the field sales force, or by direct HCP request, across all 3PLs and fulfillment providers.

Tools for More Efficient Sales & Marketing Management

Promotional material approval and deployment; sample tracking and control; and juggling multiple 3PLs all require significant investments in time and resources. PSS simplifies these processes with a full range of management tools that integrate directly with order and distribution tracking for both promotional material and samples. The result is software that actually reduces your workload.

MANAGE APPROVAL MECHANISMS

MANAGE INVENTORY

MANAGE APPROVAL MECHANISMS

  • Internal promotional materials approval module
  • Regulatory (i.e.: OPDP; PAAB; etc.) promotional material approval module
  • Built-in marketing materials vault
  • Automated pending expiry email alerts

MANAGE INVENTORY

  • Vendor neutrality means full integration with all of your 3PLs
  • Tracking and reconciliation of remote inventory at all locations
  • Automated low inventory and out-of-stock email alerts
  • Multiple options for integration with CRMs and ERPs (i.e.: Salesforce, SAP®, etc.)

MANAGE DISTRIBUTION

MANAGE OVERSIGHT AND ANALYTICS

MANAGE DISTRIBUTION

  • Options for head office, field representative, or direct HCP orders
  • Orders can be assigned to and shipped from multiple 3PLs
  • Orders can be shipped to multiple addresses and user types (i.e.: rep home or locker, directly to HCP offices, etc.)
  • Automated order and shipping email confirmations

MANAGE OVERSIGHT AND ANALYTICS

  • 24-7 real-time oversight, corporate governance, and marketing analytics
  • Comprehensive analysis of all sample and promotional material ordering data
  • Desktop and mobile reporting options, with automated email transmission options
  • Interactive charts and tables that easily integrate into reports and presentations

Tools for Enhanced Sales Force Effectiveness

Creating and managing territory alignments, setting quotas, establishing override procedures requires robust tools for sales administrators. Efficient use of the sales force time means systems with both built-in utilities, and built-in user-friendliness. PharmaSalesSupport provides smarter tools, smarter support and greater results for both your sales force and internal teams, because it was designed from the ground up by life science sales and marketing teams.

MORE EFFECTIVE SALES FORCE ADMINISTRATION

MORE EFFECTIVE ORDERING AND SHIPPING

MORE EFFECTIVE CUSTOMER SUPPORT

MORE EFFECTIVE SALES FORCE ADMINISTRATION

  • Create custom territory alignments
  • Control national, state/provincial, regional and territory quotas
  • Manage quota override rules and approval processes
  • Perform accurate territory inventory tracking and reconciliation

MORE EFFECTIVE ORDERING AND SHIPPING

  • Access our software by PC, or using our mobile app
  • Simple and intuitive “Shopping Cart” interface
  • Ship orders to one or to many locations simultaneously
  • Multiple options to manage drop-ship, repeat, consolidated, and rush orders
  • Email distribution of promotional literature and videos to HCP contacts

MORE EFFECTIVE CUSTOMER SUPPORT

  • Engaging initial user set-up and training
  • Easy to follow online user guides, tutorials and FAQs
  • Online ticketing function for system support
  • Multilingual help-desk support by telephone, internet query, email, or web chat

A Life Science Grade Framework Mean Life Science Standards

  Fully SDLC validated software application
  NIST cybersecurity framework structure
  Private sub-domain with dedicated data environment
  Full encryption at rest and in-transit
  21 CFR (Part 11) compliant data capture
  Sarbanes-Oxley level reporting
  Enhanced business continuity/disaster recovery

Configuration, Training & Support

We also offer configuration services to setup the software to the exact specifications you have designed, extensive training and customer support.

Software Configuration Options

  • Configure the platform to your exact specifications
  • Configured by your internal team
  • Configured by PharmaCommunications, assisted by your designated client coordinator who will manage the requirements gathering process and support you to launch and beyond

Customized Training
of Your PSP

  • In-depth live training sessions specific to your PSP configuration
  • Training manuals specific to your PSP configuration & for each user type

Customer Support

  • Ensuring that your internal users and sales representatives are well supported is our top priority
  • Your users can contact our multi-lingual Customer Support Team, Monday to Friday, 8:00 AM to 6:00 PM EST by phone, email, or click-to-chat

Back Office Services

Already pre-configured for use with the pharmasalessupport platform, these options are ready to go right out of the box, meaning no integration costs and no delays.

Distribution

  • GMP and Licensed Warehousing Options
  • Sales Territory Sample & Promotional Material Distribution
  • HCP Sample & Promotional Material Distribution

Compliance

  • Promotional Material Approval & Compliance Management
  • Automated Literature Approval Renewals (i.e.: OPDP, PAAB)
  • Sample Compliance Management
  • pharmaGram Recall Services